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Customer Satisfaction Research 2.0
Vess360 analyzes the universal emotions out of the ‘human voice’
‘From traditional measurement (NPS) to voice Intonation Analytics (Voice-NPS)’
Check out Vess360
Transforming sentiment into actionable insights
maximum respons
reveals a Voice Emotion Sentiment Score
from real conversations
based on voice / intonation
detecting the 6 universal emotions
visualized on a clear dashboard
base for actionable insights
Calls
Vess360 Algorithms
Sentiment Analytics 2.0
Satisfaction is an emotion
Satisfaction is not
what
the customer says,
Rather
how
the customer express emotion.
Vess360 reveals emotion from the Voice
not from text
How humans share emotions
* Professor Emerites of Psychology - Albert Mehrabian
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