Customer Satisfaction Research 2.0

Vess360 analyzes the universal emotions out of the ‘human voice’

‘From traditional measurement (NPS) to voice Intonation Analytics (Voice-NPS)’

Transforming sentiment
into actionable insights

Maximize your responses
Get your Voice Emotion Sentiment Score from real conversations
Insights based on voice and intonation
Detecting the 6 universal emotions
Visualized in a clear dashboard, providing actionable insights

Calls

Vess360 Algorithms

Sentiment Analytics 2.0

Satisfaction is an emotion

Satisfaction is not what the customer says,

Rather how the customer express emotion.

Vess360 reveals emotion from the Voice

not from text

How humans share emotions

* Professor Emerites of Psychology - Albert Mehrabian

Ready to start with Vess360 ?

Unlock the pulse of your business with VESS, the AI engine that senses and interprets the sentiment of every conversation, giving you real-time insights for better understanding and communication within your organization and beyond.

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Stationsplein 45
Unit D3.125
3013 AK Rotterdam
The Netherlands

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