By identifying the sentiments as well as the topics from voice interactions, Vess360 allow organizations to improve employee and customer satisfaction, and act on changes over time.
The war for talent and customers is on the rise. Employee retention is at risk, new talent is scarce, and customers are more willing to switch providers.
Response rates and the usability of old-fashioned surveys are declining. They lack actionable and comparable insight into emotions and sentiments. It is the emotion and sentiments in human voice interactions that are better indications of satisfaction than written text alone.
By identifying the sentiment as well as the topics from voice conversations, Vess360 allows organizations to improve employee and customer satisfaction and act on changes over time.
Vess360 is an AI engine that detects and analyzes sentiment in voice conversations, providing insights into single and across multiple conversations. The Vess360 Ecosystem consists of 3 solutions:
Provides organizations with the analysis of all inbound and outbound calls, including Teams Meetings.
Allows organizations to:
Provides team leaders with the analysis of individual Teams Meetings.
Allows team leaders to:
Helps survey organizers capture the sentiment on individual questions.
Allows survey organizers to:
Are you interested to learn more about Vess360 can do for you and your organization? We are getting ready for a pilot phase where we will be working with a select number of organizations to measure the heartbeat of their organization.
We still have room for more organizations to join the pilot so apply now if you are interested!
Submit this form and we will contact you shortly after.