human voice

Customer Satisfaction Research 2.0

Vess360 analyzes the universal emotions out of the ‘human voice’

‘From traditional measurement (NPS) to voice Intonation Analytics (Voice-NPS)’

Transforming sentiment into actionable insights

  • maximum respons
  • reveals a Voice Emotion Sentiment Score 
  • from real conversations
  • based on voice / intonation
  • detecting the 6 universal emotions
  • visualized on a clear dashboard
  • base for actionable insights


Vess360 Algorithms

Sentiment Analytics 2.0

Satisfaction is an emotion

Satisfaction is not what the customer says,
Rather how the customer express emotion. 
Vess360 reveals emotion from the Voice

not from text


How humans share emotions

* Professor Emerites of Psychology - Albert Mehrabian

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