Customer Satisfaction Research 2.0

Vess360 analyzes the universal emotions out of the ‘human voice’

‘From traditional measurement (NPS) to voice Intonation Analytics (Voice-NPS)’

Transforming sentiment into actionable insights

maximum respons
reveals a Voice Emotion Sentiment Score
from real conversations
based on voice / intonation
detecting the 6 universal emotions
visualized on a clear dashboard
base for actionable insights

Calls

Vess360 Algorithms

Sentiment Analytics 2.0

Satisfaction is an emotion

Satisfaction is not what the customer says,

Rather how the customer express emotion.

Vess360 reveals emotion from the Voice

not from text

How humans share emotions

* Professor Emerites of Psychology - Albert Mehrabian

Ready to start with Vess360 ?

Unlock the pulse of your business with VESS, the AI engine that senses and interprets the sentiment of every conversation, giving you real-time insights for better understanding and communication within your organization and beyond.

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Stationsplein 45
Unit D3.125
3013 AK Rotterdam
The Netherlands

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