Every conversation with a customer offers the chance to leave a lasting impression. But how well are the emotions in these conversations recognized and effectively managed? Many companies lack the time or capacity to analyze calls, leading to missed signals of frustration, dissatisfaction, or other emotions that are critical to customer satisfaction. Vess360 automatically analyzes your conversations while offering a powerful training program to help employees become smarter and more adept at handling caller emotions.
At Vess360, we believe the strength of every conversation lies in the tone of voice and the emotion behind it. It’s not just what is said, but how it’s said. With our advanced Vess360-AI solution, we identify the six core emotions that surface in conversations. Additionally, we offer training programs that teach your team how to not only recognize emotions but also improve and steer conversations based on emotional cues.
Our training blends the power of the Vess360 solution with proven methods in emotional intelligence and communication skills. Your team will learn to recognize the six basic emotions and respond efficiently, enhancing both customer satisfaction and employee engagement.
Three key areasWith our Vess360 solution, you gain not only insights into the emotions present in every conversation but also the tools and skills to improve them. Our tailored communication training, coaching, and masterclasses help your team enhance customer satisfaction while boosting their own confidence and job satisfaction.
Contact us today to discover how our training programs can transform your customer interactions.
Stationsplein 45
Unit D3.125
3013 AK Rotterdam
The Netherlands
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