Vess360 - Training

Unlock the Potential in Every Phone Conversation

Every conversation with a customer offers the chance to leave a lasting impression. But how well are the emotions in these conversations recognized and effectively managed? Many companies lack the time or capacity to analyze calls, leading to missed signals of frustration, dissatisfaction, or other emotions that are critical to customer satisfaction. Vess360 automatically analyzes your conversations while offering a powerful training program to help employees become smarter and more adept at handling caller emotions.

At Vess360, we believe the strength of every conversation lies in the tone of voice and the emotion behind it. It’s not just what is said, but how it’s said. With our advanced Vess360-AI solution, we identify the six core emotions that surface in conversations. Additionally, we offer training programs that teach your team how to not only recognize emotions but also improve and steer conversations based on emotional cues.

Vess360 Conversation Training

Our training blends the power of the Vess360 solution with proven methods in emotional intelligence and communication skills. Your team will learn to recognize the six basic emotions and respond efficiently, enhancing both customer satisfaction and employee engagement.

Three key areas
  1. Emotional Activation and Customer Motivation
    Learn how to activate customers by addressing their emotions and needs. Your team will master recognizing emotional triggers and applying activation techniques to increase customer engagement.
  2. Empathetic Listening
    Handle negative emotions like frustration or anger through the art of empathetic listening. Employees will develop skills to recognize emotional triggers and respond supportively, making conversations more productive.
  3. Promoting Acceptance and Understanding
    Help customers navigate difficult situations with transparent communication and alternative solutions. Your team will learn how to deliver bad news in a constructive way, fostering lasting customer relationships.

Ready to elevate your customer contact team?

With our Vess360 solution, you gain not only insights into the emotions present in every conversation but also the tools and skills to improve them. Our tailored communication training, coaching, and masterclasses help your team enhance customer satisfaction while boosting their own confidence and job satisfaction.

Contact us today to discover how our training programs can transform your customer interactions.

Unlock the pulse of your business with VESS, the AI engine that senses and interprets the sentiment of every conversation, giving you real-time insights for better understanding and communication within your organization and beyond.

Address

Stationsplein 45
Unit D3.125
3013 AK Rotterdam
The Netherlands

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